Table 2 Means and SDs, factor loadings and item total correlations of the 6 items measuring patients’ perspectives towards the transition to online treatment

1. I feel the transition to online treatment adversely affected the quality of care I receive at the clinic.^a

.735

2.94

1.17

.630

2. I feel the transition to online treatment adversely affected the effectiveness of the treatment I receive at the clinic.^a

.802

2.97

1.22

.708

3. I feel the transition to online treatment contributed to the quality of care I receive at the clinic.

.805

2.57

1.09

.692

4. I feel the transition to online treatment contributed to the effectiveness of the treatment I receive at the clinic.^a

.848

2.63

1.08

.753

5. If it were possible to continue using online treatment after the COVID-19 pandemic, I would prefer it rather than going back to conventional face-to-face treatment.

.741

1.95

1.13

.629

6. I would recommend moving to online treatment to my family members and friends.

.803

2.17

1.17

.700