Table 4. Median Scores of patient, parent/carer and staff service satisfaction before COVID-19 and during COVID-19
Topic of Item | Patient | Parents & Carers | Staff | All participants | ||||
|---|---|---|---|---|---|---|---|---|
Before | During | Before | During | Before | During | Before | During | |
The help provided in general | 4 | 4.5 | 5 | 5 | 4 | 4 | 5 | 4 |
Information provided about the service and help available | 4 | 4.5 | 4.5 | 4 | 4 | 4 | 4 | 4 |
Accessibility of appointments/groups | 5 | 4 | 4.5 | 4 | 4 | 3.5 | 4 | 4 |
Ease of contacting the team | 4 | 4.5 | 4.5 | 4 | 4 | 4 | 4 | 4 |
Enough going on for the young person to get involved in | 4 | 4 | 4.5 | 4 | 4 | 2.5 | 4 | 4 |
Total | 4 | 4.5 | 4.5 | 4 | 4 | 4 | 4 | 4 |